Advantages and disadvantages in working with citizens appeals in the territory of municipality

The article presents the results of a study of work with citizens appeals on the territory of a municipality (using the example of the Administration of the Central District of Naberezhnye Chelny), carried out according to the following indicators: the number of citizens appeals and their structure; categories of citizens who have applied to local governments; structure of decisions made in relation to citizens' appeals; the topic of citizens' appeals to local governments.