Quality of interaction between citizens and authorities: regional context

The article presents an approach to defining statistical indicators based on the data of repeated requests of citizens to higher executive authorities of Russian regions representing the social sphere of population's life quality in the regional context: quality of interaction between citizens and authorities. It is shown that the repeated requests of citizens present more complete assessment of the quality of interaction between citizens and the authorities than the assessment using the number of requests submitted for review. Stable groups (leagues) of the regions that differ significantly in values of the regional index of the quality of interaction between citizens and authorities, based on the data of repeated requests of citizens, were identified. It makes it possible to use the approach in all Russian regions. In order to attract attention of citizens and authorities, the groups of regions were given emotionally coloured titles in the individual style of the Russian President...