Modeling of the service taxi

Modeling and optimization business processes are ongoing challenges of modernity. Based on the study of business processes to anticipate and avoid many problems in the work of companies linked primarily with an increased level of costs, the low quality of the performed works and manufactured products, excessive run time functions. Application of simulation tool for business processes allows at the stage of planning to assess various indicators of the effectiveness of processes to identify the best sequence of functions, determine resource costs to calculate personnel workload, thereby facilitating timely adoption of the correct administrative decisions. The article deals with the modeling of the business process “Order processing” taxi service Heat the city of Orenburg. Based on the methodology of modeling Business Process Model and Notation (BPMN) built functional diagram of the business process (with freely distributed software product Bizagi Modeler), given the resources used, the costs of their use, built calendar schedules. Next, the operation was carried out simulations with different process input data: the number of incoming applications, the number of controllers and advertising budget. It is shown that the efficiency of the business process will contribute to the increase in the total number of dispatchers up to 6 people, as well as increasing advertising costs doubled. As a result of the decisions taken is expected to increase the net income of the company to 76 794 RUR and the average salary of the staff (in particular taxi drivers to 42 281 RUR, dispatchers and 22 799 RUR), as well as reducing the duration of processing a single order up to 31 minutes.