Modeling the information processing system for responding to incident reports

The article presents the results of a system analysis of the information processing process in response to incident reports and suggests the structure of an effective information flow management system in these conditions. The research is aimed at improving the efficiency and accuracy of decision- making by structuring information flows and optimizing response procedures. Based on regulatory documents and an analysis of existing practices, the incident response process was modeled using BPMN notation. The proposed model visualizes all stages of information processing, from the receipt of the initial message to the mobilization of forces and resources, which allows us to identify bottlenecks and reserves for improving efficiency. The general procedure for interaction when calling emergency services using a single 112 number is described, including the stages of receiving a call, identifying an event, assessing a threat, and attracting the necessary resources. As a result of the analysis, the structure of the information flow formed during the response to an incident in the management system is determined. The information in this stream can come from various sources: from the applicant, technical monitoring tools (for example, fire alarm systems, fuel leak sensors, etc.), as well as from units involved in the aftermath. The main groups of information are highlighted: data on the object of the call, sources of primary fire load, control units for fire protection systems, the location of the fire source and people at the facility. A method for encoding primary incident data in structured information is proposed, which allows for a comprehensive description of event characteristics in terms of a subject area. The developed model of the information flow management and processing system allows us to observe the fundamental interrelationships of the elements of the response system and visually consider an alternative solution, the factors that influenced the forecast, various aspects of the situation, as well as provide a convenient visualization of the degree of influence of each of the factors. The proposed approaches create the basis for further improvement of management practices in emergency situations, taking into account the specifics of technological processes of rocket and space facilities.