Employee performance assessment as a basis for hr management system development
Автор: Ananev Aleksandr, Morozova Lyubov, Danilova Veronika, Litvinova Elena
Журнал: Сервис в России и за рубежом @service-rusjournal
Рубрика: Развитие концепции сервисного менеджмента
Статья в выпуске: 3 (50), 2014 года.
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The article dwells upon the major methodological approaches to the development and implementation of a complex system of a service company’s employee performance assessment. The authors define the role and significance of employee performance assessment in the general framework of HR and organizational management. Special attention is paid to the essential principles and methods of employee performance assessment, the issues of the assessment procedure development and design, the current forms of personnel motivation to acquire new knowledge and skills. The authors consider the issues of employee self-esteem regulation, the impact of external and internal factors on the objective personnel assessment, and the automated employee performance assessment. Emphasis is laid on developing unconventional methods of employee performance assessment and improving the training of HR assessment experts.
Professional competences of service industry personnel, benchmarking, staffing, self-esteem and stress resistance, integrated hr department, key effectiveness indices, employee performance assessment, automated employee performance assessment
Короткий адрес: https://sciup.org/14057787
IDR: 14057787 | DOI: 10.12737/4104