Characteristic features of the legal status of financial ombudsman in Russia and foreign countries: theoretical and methodological aspect

The article studies the legal status of the financial Ombudsman. The paper begins with a theoretical definition of "financial ombudsman". Since this Institution is new in Russia, at the beginning of the work we study the experience of the financial Ombudsman in foreign countries (the Netherlands, Denmark, Germany, Sweden, the UK, France etc.). Further the article studies the formation and functioning of the institution of financial Ombudsman in Russia: basic principles of its work, procedural issues, advantages and disadvantages of this method of resolving disputes compared with court procedures, and analyzes the statistics. Particular attention is paid to the work of the financial ombudsman with insurance disputes. It is important that the article refers to the draft law "On financial Ombudsman for the rights of clients of financial organizations" scheduled for consideration and adoption by the State Duma in its autumn session 2015. The article also addresses the regional aspect of the functioning of the financial Ombudsman. In conclusion, the authors propose to adapt the experience of the Financial Ombudsman in Krasnodar and Sverdlovsk regions to the Rostov region, noting the positive prospects of the development of this institution.