Development of Software Module for Automation of Call Center Quality Control Department

Автор: Kazantsev V.O., Firsova S.A.

Журнал: Огарёв-online @ogarev-online

Статья в выпуске: 13 т.8, 2020 года.

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The article describes a software system developed by the authors and designed to automate the quality control department of the call center, specializing in conducting sociological research. The automation process is based on the transcribation service, i.e. translation of an audio file into text.

Call-центр, приложение для windows на платформе wpf, программное обеспечение call-центров

Короткий адрес: https://sciup.org/147249847

IDR: 147249847

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