Development of Information and Analytical Management System of Business Processes for Agricultural Enterprises

The article presents an overview of CRM-systems available on the Russian market. The authors describe one the business processes of an agricultural enterprise in connection with the introduction of a CRM-system. Considering the results of the comparative analysis of relevant software products, the best variant for the agricultural enterprise was suggested. The CRM-system introduction will allow to organize communication flows, reduce the time spent on customer service, improve the process of information processing and regulation.