Improving performance measurement methods for a quality management system in an industrial company

The study discusses the methods for measuring the performance of the quality management system in companies certified according to ISO and national military standard in Russia. The author proposes an alternative method of measuring the QMS performance of an industrial company in view of the characteristics of the QMS and the scope of the company’s activities. In addition, the paper deals with the process management within the product life cycle. There are management, basic, and supporting processes in the company’s activities. Thus, within the framework of the QMS mea-surement met-hods, one can trace the impact of each group of processes on the system performance as a whole. Evaluation criteria are selected for a group. The mechanism developed has been tested in NeoTech, OOO (Russia) and can be applied to any industrial company.