Trends in the quality of management of sociotechnical systems

The most frequent causes of problems in the course of business processes are considered. It is shown that in companies there are often no technologies for managing business processes. As a rule, this is due to a lack of understanding that business is a complex socio-technical system. It is organizational design, development of strategy and methods for its implementation, which is the foundation for the creation of a management system that will systematically solve most of the identified managerial problems.