Transformation of public administration in the digital age: Analysis of “electronic” and “digital” government

The current stage of development of society is characterized by rapid technological progress, demographic changes and the evolution of social norms. Such transformations pose a challenge to public authorities, since each state must be able to adapt to the changing conditions of the world order for its own comprehensive national development for the benefit of improving the quality of life of citizens. One of the most significant areas in this context is the process of digital transformation, which is the introduction of a set of various innovative technologies and methods to improve the functioning of a particular system. This research work is devoted to the analysis of the fundamental concepts of modernization of management and provision of public (municipal) services – «electronic» and «digital» government of the Russian Federation. Within the framework of the topic, the process of digitalization of public administration, its evolution, regulatory framework were considered, and key differences and features of the two presented concepts were identified. Based on the study of international ratings for assessing the level of development of «electronic» and «digital» government in various countries of the world, it was found that the RF index demonstrates positive dynamics and belongs to the group with a high index. However, analyzing the current trends of rapidly developing information and communication technologies, the Russian Federation needs to develop new strategies for the digitalization process and its implementation in the public sector.