Analysis of business processes for making management decisions at a service enterprise

Analysis of business processes in the context of making management decisions at a service enterprise is a key element to ensure its efficiency, sustainability and competitiveness in the market. The article explores a systematic approach to analysis, which allows us to consider the organization as a single system with interconnected elements. The focus is on the integration of qualitative and quantitative methods of analysis, which together provide a comprehensive understanding of the internal and external processes influencing decision making. The use of tools such as SWOT and PEST analysis helps to identify current and potential problems, as well as identify strategies to improve the efficiency of management processes.