Analysis of use Service Desk system managing an incidents servicing banking equipment
Автор: Ibragimova A.V.
Журнал: Форум молодых ученых @forum-nauka
Статья в выпуске: 11-1 (27), 2018 года.
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The article is devoted to the use of Service Desk systems servicing banking equipment. Analysis of system capabilities in incident and problem management arising in the process of self-service devices operation.
Itsm, service desk, banking equipment, incident management, problem management
Короткий адрес: https://sciup.org/140280381
IDR: 140280381
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