Analysis of digitalization trends and issues of the service sector in Russia

One of the global trends in modern economic development is the phenomenal expansion of the service sector, typical of all countries. But in each of them, this process occurs in different ways, which depends on the internal prerequisites and the existing economic development rate of the state. Currently, the service sector is largely ahead of industry and agriculture in terms of its contribution to GDP, leading in terms of the number of new jobs and employment, affecting the indicators of the development of the world economy, the economy of the country and specific territories. Modern processes taking place in the service sector are characterized by digitalization growth and development of digital transformation processes that have changed traditional services and formed a new market combining information technology at all stages of the service creation cycle. The process of digitalization of services improves their security, accessibility and functionality, and a complex configuration is formed between the traditional properties of products and services and the new “digital” ones. This confirms the relevance of studying the essence of services and the features of the ongoing changes in order to identify trends and issues of digitalization and formation of institutional conditions for developing this sphere taking into account the impact of the economy’s digital transformation. The paper examines the content of the category “service”, systematizes and classifies services; characterizes the development level of digital services abroad and in Russia, and analyzes digitalization trends and issues of the service sector in Russia.