Architectural solution for the digital transformation of the voluntary insurance contract termination process

The study delves into the digital transformation process of terminating voluntary insurance contracts within an insurance company. It outlines the stages involved in designing and implementing an architectural solution, which integrates Archimate and a domain-oriented approach to design. The primary emphasis lies in streamlining business processes, enhancing operational efficiency, ensuring precision in operations, and mitigating costs and risks associated with manual interventions. Through the deployment of the proposed architectural solution, there is a notable enhancement in the quality of customer service and a notable boost in the company's operational efficiency.