Chatbot as a psychological support tool: research review

This article is a review of theoretical research on the use of chatbots in applied psychology. It articulates the concept of a chatbot, describes the types of chatbot structure, lists the functions of this technology, and discusses its advantages and disadvantages. The paper provides some recommendations for developers concerning the design of chatbots intended for psychological support. The results of the study show that chatbots have significant possibilities for psychological support of users. Technology can act as virtual friends and assistants, help practice mindfulness, form useful habits, control and regulate emotional state, provide psychoeducation and post-rehabilitation psychological support, diagnose psychological problems. However, at this early stage, technology should not be regarded as an alternative to professional help. It is important to combine psychotherapy through chatbots with professional therapy, communication with a «real» therapist. In developing chatbots, it is important to establish the limits of the technology’s capabilities. Creators of chatbots should clearly indicate the purpose and expected limitations. In addition, technology should have features that schedule professional support and encourage users to seek professional help when needed.