Formation customer loyalty in the face of increasing market competition

The article deals with the problems of interaction between enterprises and consumers in the conditions of increasing market competition. The directions of loyalty increase are developed taking into account the peculiarities of the company’s position in the market. For a successful company, it is necessary to constantly monitor brand awareness, analyze the factors that contribute to increasing brand attractiveness, develop comprehensive measures to build brand loyalty and evaluate the effectiveness of their implementation. Therefore, the problem of assessing customer loyalty as a starting point of its formation is of particular importance. The use of various assessment models allows you to identify the most effective tools and methods of influence, to identify key areas of investment in the marketing budget, which is especially important in the conditions of the need for savings.