Framework for Evaluating Business Processes Modeling Techniques under Neutrosophic Environment

In today's, dynamic business environment and complexity of its operations make the need for modeling Business Processes (BP) is a very critical. Modeling BP is a very important task for improving BP and achieving business needs and goals. BP modeling techniques are necessary for making BP more understandable and easily maintainable which lead to successful Business Process Management (BPM). There many types of modeling techniques for expressing and modeling business process. However, each one has its own characteristics and not all modeling techniques are suitable to all parts of the process. Therefore, it is critical to determine the right and suitable modeling technique. The problem of evaluating BP modeling techniques has been addressed by many researches. However, there is need to handle uncertainty and take into account costs and benefits of BP modeling techniques during the evaluation process. This work aims to introduce different types of BP modeling techniques and present different views of characteristics, features and quality criteria of BPmodeling techniques that can help the modeler during the evaluation process. Also, this work aims to adapt and introduce neutrosophic framework to handle uncertainty and remove confusion during evaluating and determining the BP modeling suitable technique. Moreover, the proposed framework utilizes the neutrosophic benefits and costs method with simple way to improve its use and to balance between benefits and costs during the evaluation process. The proposed framework is applied to a real world case study and the results concluded that the proposed framework can be adopted by business organizations and institutes that need for determining the suitable BP modeling technique to improve their business processes. Also, the results concluded that the utilization of proposed framework can be helpful for handling uncertainty during the evaluation process.