Usage of automated CRM-system as a part of an improvement of order management system in an industrial company

This article considers significance of usage of CRM-system in the industrial company and specific characteristics of automation in a logistic function such as order management. Comparison analysis of multiple CRM-systems is presented. A decision in choosing a necessary software to manage orders is made, explained and based on requirements. An algorithm of CRM-system implementation with deadlines is discussed. Effectiveness evaluation of CRM-system is made.