Use of CRM-systems by small businesses

The development of technologies has a significant impact on small business, dictate new requirements and tasks. All this has a direct relationship with the management of business processes, an effective tool of which are CRM systems. The article is devoted to the possibilities of automating business processes using these systems. Algorithms and key points of implementation of a CRM system, advantages and disadvantages of such a system are considered. Finally, there are examples of CRM systems that can be used for small businesses.