To the question of the legality of the establishment of organizations that provide services to the public, penalties for violation of the internal rules of conduct

The article is devoted to the analysis of practice of development by different organizations of rules of behavior for visitors, providing for the collection of fines for violation of the specified rules. Deals with situations in which the established rules of fines charging are both actually caused real damage (such as damage to the upholstery in the cinema), and in a situation where the consumer made an action that may lead to damage to property, but actual harm is not come (for example, throwing a ball into the lowered pin lift, which did not damage the hoist itself). It was concluded that the inclusion of organizations in its internal rules of behavior of visitors to the provisions on the recovery of these fines for breaking the rules are illegal fired with the following reservations: if the organization requires payment of a fine in a situation where the consumer has committed some action that may cause damage to property, but the actual harm has not occurred, and if the organization requires payment of a fine out-of-court in a situation where the consumer does not agree with this circumstance.