The quality of service as a basis of formation of a competitive business strategy in the sphere of service in the new socio-economic and political realities
Автор: Sapognikova O.A., Morozov F.G.
Журнал: Технико-технологические проблемы сервиса @ttps
Рубрика: Организационно-экономические аспекты сервиса
Статья в выпуске: 3 (33), 2015 года.
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The quality customer service is a competitive advantage for modern service providers. Its formation is influenced by many factors for consideration in the system with a graphical display in the form of the model. Analysis of the factors and relationships between them allows obtaining information for effective management.
Quality service, competitive advantage, quality management
Короткий адрес: https://sciup.org/148186265
IDR: 148186265
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