Communication as key aspect in development of beneficial enterprise information systems

Introduction. Nowadays there are numerous techniques and approaches widely used in the management of enterprise information systems development. However, few organizations that use certain methodology understand the importance of efficient communication between teams of employees that develop enterprise information systems of various kinds. The purpose of the study was to justify the need for building and mending communication systems within and between companies, as well as to show how valuable it is to invest in this area of processes development aimed to improve the company’s efficiency. Materials and methods. The paper considers findings of companies regarding job applicants’ motivation. The authors analyze the main principles behind the Agile Manifesto, and assess the consequences of inadequate or broken communication. Results. In the paper, the authors attempt to assess how poor or inadequate communication within a team affects operating costs of the IT department. The authors also rationalize why the roles of a product owner and Scrum Master are so important in the work of a successful and effective team. Practical advice is given on building and improving the system of communication in a team, as well as spreading the evolving internal communication culture from the team level to the level of the entire company for the further successful development of the business as a whole and individual projects in particular.