Employee loyalty in the hospitality industry and ways to develop organizational citizenship behaviour

The article considers the key tasks of Human resources departments in building and maintaining executive employee loyalty in the hospitality industry. The issue of employee loyalty attracts increasing attention for a number of reasons: (1) the possibility of forecasting and preventing personnel turnover; (2) a belief that a loyal employee is more efficient than either an apathetic or an disloyal one. Human resource is one of the greatest contributors to a company’s competitive potential, it is currently regarded as a pivotal element of the management system and, therefore, requires and deserve a scientific approach.