Mathematical simulation of user satisfaction parameters and organization management quality system efficiency
Автор: Lazurenko Robert R., Koshlyakova Irina G., Rastrygina Tatiana V., Berezina Anastasia A.
Журнал: Вестник Донского государственного технического университета @vestnik-donstu
Рубрика: Технические науки
Статья в выпуске: 5 (48) т.10, 2010 года.
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The problem of mathematical model in complexation of production, work, services quality parameters is solved. Distribution of rank weights among and within quality parameters groups is considered. Distribution of quality parameters is described by the hyperbolic rank function. The method permits to plan work on quality parameters improvement with the aim of user satisfaction parameters growth.
Quality parameters, user satisfaction, rank function, rank weights
Короткий адрес: https://sciup.org/14249419
IDR: 14249419
