Model of optimal reliability management of electronic document management system executive authority

The paper considers a mathematical model of the operation of a special-purpose electronic document management system using queuing theory. A statement of the task of organizing the work of the document management system in the form of a multiphase queuing system, for which the stationary probabilities of the system are calculated, is presented. A model of the functioning of a system with a dynamic discipline of application service, formalized in the form of an optimal control problem, is considered. The possibility of managing the optimization process by changing the discipline of application service is noted, which allows for a significant increase in the efficiency of the document management system under given restrictions on the resources used.