Modern technology in service industry

Автор: Osamah Mohammed Abdo Ahmed

Журнал: Экономика и социум @ekonomika-socium

Статья в выпуске: 2 (57), 2019 года.

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Advances in communication and technology are having a profound effect on ways customers interface with service providers. This effect has two sides either to enhance the quality of service or create new problems . Service encounters are critical in all industries, including service industries. The growing deployment of technology is modifying the nature of service encounters formerly powered in a “ low- tech ” paradigm. This article looks at the benefits from using technology in the service sector and focuses on how service can be enhanced through the effective use of modern technology and how it can dispose of disadvantages.

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Modern service industry, employees, technology, communication

Короткий адрес: https://sciup.org/140241587

IDR: 140241587

Список литературы Modern technology in service industry

1-H. G. Baum, A. C. Joel, and E. A. Mannix, "Management Challenges in a New Time", Academy of Management Journal 45 (October 2002), 916-31
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3-Kaufmann, Daniel, Cray, Aart and Mastruzzi, Massimo, the Worldwide Governance Indicators: Methodology and Analytical Issues (September 2010). World Bank Policy Research Working Paper №. 5430. 3-7 technologies transforming the service industry Niall Keane, CEO of SynergySuite service Management Software, Jan.9,2018. https://www.fastcasual.com/articles/7-technologies-transforming-the-service -industry/
4-Sukhvir Singh Panesar "Development of a framework for industrial service innovation" Center for Maintenance and Asset Management, University of Stavanger, Stavanger, Research paper, Vol. 14 Issue: 2, pp.177-193, https://doi.org/10.1108/13552510810877674

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