Modernization of approaches to creating a quality management system in an industrial company

The study discusses the aspects of quality management in industrial companies and substantiates the need to introduce a quality management system into modern Russian high-tech industrial enterprises. The results of PEST analysis demonstrate the expert opinion of the in-house staff of NeoTech, OOO (Russia) who is well-informed about the creation of the quality management system in the company. This PEST analysis determines the impact of external factors on the quality of the company’s products and reveals the scope of the company’s quality management system. The authors propose a stage-by-stage procedure for creating and implementing the quality management system in accordance with in-company quality standards. The research describes in detail the following five stages: preparation, documentation, arrangement and analysis, certification and improvement (optimization) of QMS processes.