Continuous education: the problem of evaluation and quality management of the educational process

The article deals with the problem of evaluation and quality management of the educational process in the context of continuous education. General issues of quality control in the context of ISO 9000 series standards are considered. Modern approaches of the identification of levels of the quality evaluation and quality management system are analyzed. Criteria and quality evaluation factors are highlighted. Interpretation of the concepts “client” and “product” in relation to the educational process are given. The main components of the structure of educational services in the context of the problem of managing the quality of education in the context of continuous education are identified. The leading position in the construction of the system of evaluation and quality management are highlighted. The main structural components of such a system are indicated. The general requirements for the structure of the system of evaluation and management of the quality of the educational process in the context of continuous education are formulated. The functionality of this system is analyzed.