Independent assessment of the quality of service delivery (from the experience of the centralized library system in Orel)
Автор: Borisova O.O., Stepina N.A.
Журнал: Культура: теория и практика @theoryofculture
Рубрика: Современные социокультурные практики: изучаем, анализируем, проектируем
Статья в выпуске: 1 (34), 2020 года.
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The article highlights the experience of the Centralized library system of Orel in monitoring user satisfaction with the quality of receiving specialized services. The results of consumer surveys on independent quality assessment conducted in 2016 and 2019, which showed an increased level of their satisfaction with the quality of library and information services, are presented.
Study of readers ' needs, independent assessment of the quality of service provision, level of satisfaction
Короткий адрес: https://sciup.org/144160069
IDR: 144160069
