The need to form trusting relationships with citizens of specialists of the system of state and municipal administration in the Russian Federation

The problem of research and justification of its relevance. The article deals with the problem of forming trusting relationships with citizens of specialists of the state and municipal administration system in the Russian Federation. It is of some relevance due to the fact that today there is a tendency to a significant decrease in the level of trust in modern Russian society. If measures are not taken to develop the relevant competencies of managers, this may hinder the further progressive development of our country. The goal of research is to prove the necessity and demonstrate the most effective way of forming trusting relationships with citizens of specialists of the system of state and municipal administration in the Russian Federation. The methodology (materials and methods) includes systemic, personal-activity and problem-algorithmic approaches. During the article preparation, the analysis of the author's pedagogical experience, research literature devoted to various issues related to the trusting relationships essence as a complex phenomenon affecting a wide variety of spheres of human activity and the main potentials of their progressive development existing today were also used. The results of the research are to determine the course activities to improve the skills of managerial personnel as an effective means of developing their trusting relationships with citizens. In addition, the article suggests topics of classes at such courses that contribute to the implementation of key components of the process of forming a trusting attitude towards citizens among specialists of the relevant profile.