Exchange and return of goods of appropriate quality purchased remotely: enforcement and the will of the legislator

Introduction: in the modern world, the sale ofgoods is increasingly used when using the Internet, which is a kind of remote way of selling goods under a contract of retail sale. In law enforcement practice, this raises the question: in the case where the consumer has purchased the goods remotely, whether he can make a return ofsuch goods, if it is included in the List of non-food goods of good quality, not tobe returned or exchanged for similar goods ofother size, shape, size, style, color or configuration. In this regard, the authors set a goal: to study the judicial practice and the will of the legislator on this issue. Toachieve this goal, the following methods were used: analysis, synthesis, induction, historical and comparative methods. Results: the ratio of the terms for the buyer’s refusal of the goods and for the buyer’s return of the goods of proper quality for remote purchase and sale is established; the opposite legal positions of the courts on the problem under study are revealed, the conditionality of the relationship with the specific position indicating the possibility of refusal of the consumer as one of the guarantees of his rights is justified. The work has confirmed the fact that this approach was aimed at the will of the legislator. Conclusions: the Relations on the exchange and return of goods purchased remotely have features due to the specifics of the method of purchase and sale. The consumer is a weak point in economic relations, therefore, the legislator reasonably provided additional guarantees ofconsumer rights: the risk of the consequences of the sale of goods remotely should be covered by the risky nature of business, be assigned to a professional participant in the relationship. The authors suggested that the question of changing this level ofguarantees may not occur before the time when the remote relationship between the seller and the buyer will gain established practice, reduce the risks of the consumer, will be higher than the good faith of the parties and (or) will be created technologies for a more complete remote acquaintance, and such relations will achieve such development that will become so common as the relationship of purchase and sale in objective reality, committed in the usual way.