Evaluation of the facts of mistreatment of persons with disabilities in receiving services

The article deals with the issue of defining the concept of facts of mistreatment by persons with disabilities when receiving services in connection with violations of the rights of persons with disabilities and discrimination in the framework of the formation of a human rights model of disability. The peculiarity of their analysis, accounting in the system of public relations is considered. On the basis of open media materials, a content analysis of the facts of violations of the rights of persons with disabilities when receiving services was carried out. The results showed a paucity of information about violations of rights and the prevalence of relational barriers.