Evaluation of the effectiveness of business processes of logistics centers: a comparative analysis of existing approaches and development recommendations

The relevance of the study is determined by the need to form a development strategy for the logistics centers of the Republic of Belarus based on the analysis of business processes and the impact of their effectiveness on the efficiency of the logistics centers as a whole. Currently, the problem associated with the formation of indicators for assessing the effectiveness of business processes is the subject of close study of domestic and foreign economists. Increased competition (the emergence of new organizations in the logistics services market) and increased requirements for the quality of services provided become the reason for the need to review methods for assessing the effectiveness of business processes of logistics centers. The formation of effective management systems for logistics centers is a difficult task, which is caused by a significant lag in the level of development of organizations engaged in logistics activities in the Republic of Belarus, and the application of innovative management technologies in practice. The aim of the study is to analyze existing approaches to evaluating the effectiveness of business processes and the possibility of their application to evaluate the effectiveness of business processes of logistics centers. The scientific novelty of the study: on the basis of existing approaches an author’s methodology for evaluating the effectiveness of business processes of logistics centers has been developed.