Assessment of quality of service and level of service
Автор: Bereza N.V., Zolotovskaya A.A.
Журнал: Теория и практика современной науки @modern-j
Статья в выпуске: 3 (9), 2016 года.
Бесплатный доступ
In article the main methods of an assessment of quality of service are considered. Quality assessment methods with attraction of mystery shopping, by carrying out polls of clients and the complaint book are presented. The technique of carrying out, advantages and shortcomings of each method are briefly described.
Quality of service, mystery shopping, enterprise of food, poll of clients
Короткий адрес: https://sciup.org/140268452
IDR: 140268452
Статья научная
