Assessment of the quality management of the social security system

The article considers the process of providing public services, analyzes the requirements of consumers to the results of the process in accordance with ISO 9001:2015. A list of indicators to assess the perception of the social security system by consumers has been formed. By means of the causal diagram the reasons of emergence of complaints from citizens by results of the rendered services are established. The target indicators of the performers of the process of providing public services are defined as a link between the vector of development of the management system of the organization and the role that a particular employee realizes within the framework of the functions performed. Target indicators have been developed to assess the performers of the process of providing public services. A map of personalized responsibility has been developed to ensure awareness of the contribution of the performers of the process of providing public services to the effectiveness of quality management. An evaluation proce.