Digitalization of public services for businesses and citizens

The digital transformation of public services creates new opportunities for citizens and businesses. It is important to understand the similarities and differences in the delivery of public services to citizens and businesses. This enables to understand which practices used for one group can be used when for another, as well as which aspects should be addressed during digital transformation. The digitalization of public services for businesses and citizens utilizes the same tools and technical solutions. Some digitalization goals are the same for business and citizens, while others differ. The needs and challenges of digital transformation are different for citizens and businesses.