From state service to the institute of public services: to the sociology of modern public management

The article considers the following main problems and the contradictions that arise in the process of the institutionalization of public service: the contradiction between the formal character of the institution of public services and the requirement of informality of the service; the contradiction between the monopolistic nature of the production of public services and the requirement of client orientation; the problem of maintaining a consensus between the producer and consumer of public services in a constantly changing external environment; the problem of managing the import of a service model in conditions of catching up modernization. These problems should be solved basing on the application of the principles of sociology of management.