Development of method for reducing the probability of customer loss
Автор: Naumov L.A., Malkin V.I., Kanchina L.A., Korotkova E.N., Galkina T.V., Demidova O.N.
Журнал: Известия Самарского научного центра Российской академии наук @izvestiya-ssc
Рубрика: Механика и машиностроение
Статья в выпуске: 4-4 т.12, 2010 года.
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The article deals with the aspects of development of quality management systems at small enterprises. Procedure of effective management of consumer satisfaction is suggested. Analysis of risk of customer loss is carried out. Examples of correcting measures are suggested.
Quality management, business processes, mechanical engineering enterprise, correcting actions
Короткий адрес: https://sciup.org/148205500
IDR: 148205500
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