The concept of customer satisfaction with services
Автор: Pavlova A.V.
Журнал: Экономика и бизнес: теория и практика @economyandbusiness
Статья в выпуске: 9-1 (115), 2024 года.
Бесплатный доступ
The article reveals the views of domestic and foreign authors on the concept of «customer satisfaction with services». According to the results of the conducted research, the author's definition of the concept of «customer satisfaction with services» is formulated, as well as its components are disclosed.
Satisfaction, consumer, service, expectation, need
Короткий адрес: https://sciup.org/170206757
IDR: 170206757 | DOI: 10.24412/2411-0450-2024-9-1-140-142
Статья научная
