Keeping long-term call-center employees more motivated
Автор: Basova A.V.
Журнал: Экономика и социум @ekonomika-socium
Статья в выпуске: 5-1 (24), 2016 года.
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The article is focused on increasing motivation among the long-term employees in call-centers. The position of a call center agent turned out to be primary and temporary. We found out a few methods of increasing motivation in order to help managers improve call center agents’ loyalty to their position. The article in highly acute nowadays as call-centers develop rapidly and require special attention to dealing with questions.
Motivation, consulting, working period, communication
Короткий адрес: https://sciup.org/140119596
IDR: 140119596
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