Improving the level of maturity of business processes of IT-divisions of the University "Dubna"
Автор: Vislenko Olesya, Mikheev Maxim
Журнал: Сетевое научное издание «Системный анализ в науке и образовании» @journal-sanse
Статья в выпуске: 2, 2019 года.
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The article is devoted to the introduction of a system for recording applications and incidents in the IT divisions of the Dubna University in order to improve the quality of customer service. The article presents the main business processes running in the divisions and analyzes them, presents the most functional and suitable for the automation of business processes the system for recording requests and incidents - GLPI.
Cobit, cmm, glpi, business process, level of maturity, incident accounting systems
Короткий адрес: https://sciup.org/14122687
IDR: 14122687
Статья научная
