Practice of implementing and evaluating the effectiveness of the QMS at an enterprise

The stability of any company and its strong position in the market directly depend on the degree of competitiveness, which is determined by a variety of factors, including the quality of services provided and the quality of customer service. The article presents the main concepts of quality management for goods and services. It also discusses the external and internal factors that influence the achievement of quality goals. The article analyzes the practice of implementing a quality management system at a telecommunications company. The article presents the results of monitoring customer satisfaction before and after the implementation of the quality management system. To improve the activities of JSC Telecom Holding, it is recommended to use ABC analysis, as well as to develop and implement a 5S system.