Legal support for the introduction of digital technologies in the sphere of public administration (on the example of the Ministry of Health of the Russian Federation)

The relevance of the study is to illustrate the current problems in the implementation of digital technologies in public administration, faced by consumers in the protection of their rights, referring to these bodies. On the basis of use of methods of public monitoring of the electronic services - public reception of the official websites of the Ministry of health of the Russian Federation and the Federal service for supervision in the sphere of health of Russia and their territorial bodies in the constituent entities of the Russian Federation, legal expertise of legislative and other acts regulating the introduction of information technologies in government structures, it is concluded that at the present stage is inefficient and haphazard working of electronic resources in these departments. The unified system of interdepartmental electronic interaction of state bodies with individuals is not well established. In addition, the citizens themselves - consumers of public services still remain illiterate in the information field, which ultimately “plays into the hands” of officials who are accustomed to delay the consideration of cases and decisionmaking on them.