Using of intellectual control by incoming calls algorithm in the contact-center
Автор: Andreev R.V., Belskaya N.M.
Журнал: Инфокоммуникационные технологии @ikt-psuti
Рубрика: Технологии телекоммуникаций
Статья в выпуске: 1 т.10, 2012 года.
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Proposed introduction of new services in the contact-centre which increase the number of serviced calls for a stable workload of the operators, the share of calls served by IVR-system and automatization of the process for informing subscriber in case he has a debt.
Key performance indicators, ivr-система, intelligent management of incoming calls, contact-center, ivr-system
Короткий адрес: https://sciup.org/140191523
IDR: 140191523
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