Application of information technologies in the public service

The relevance of this topic is due to the fact that the world is undergoing rapid changes in information technology. In this process, information becomes the most important resource, replacing raw materials, labor and other resources, there is a transition from an industrial society to an information society. The need to produce, process and disseminate information as the most important value of the information society has made information and communication technologies an important tool, including in the public service. The study found that changes in communication and information technologies have improved the efficiency of public services. With the help of e-government, access to services has been simplified, as well as the relationship between management and citizens has changed - the emergence of an opportunity to do work faster and more efficiently.