Using ITSM to support IT services of an electronic trading platform
Автор: Lizunova E.V.
Журнал: Научный форум. Сибирь @forumsibir
Рубрика: Информационные технологии
Статья в выпуске: 1 т.5, 2019 года.
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The article discusses the development of an IT services support model for an electronic trading platform based on the ITSM methodology. A top-level model of the incident management process is given, the composition of process efficiency metrics and their target values are determined.
Itsm, itil, service desk, it service, technical support, incident
Короткий адрес: https://sciup.org/140242220
IDR: 140242220
Статья научная
