Application of the QFD method for standardization of metal-cutting tool parameters

The purpose of the work is to investigate the application of the QFD methodology (structuring or deploying the quality function, quality house) for standardizing the parameters of a metal-cutting tool on the example of turning tools, to determine the most important technical characteristics of the product for the consumer. In the course of work, the quality House was built using a turning cutting tool for roughing and finishing. The stages of collecting consumer characteristics, technical characteristics, determining the relationships between them, as well as creating a correlation matrix to determine the positive/negative relationship between technical characteristics, consumer and technical benchmarking were performed sequentially. According to the obtained data, the most priority technical characteristics necessary for further development of the cutting tool were identified. Based on the stages of building a quality House, a list of technical parameters of turning tools aimed at meeting customer requirements is determined.