Application of the process approach in the organization providing pharmaceutical services

The article reveals the essence of the process approach to quality management in the organization providing pharmaceutical services. A model of the processes of a quality management system in accordance with ISO 9000 is presented. Business processes for the provision of pharmaceutical services are reviewed. The importance of effective and efficient implementation of the processes included in the system is emphasized. The need to put into practice a network of processes is noted. The order of two processes in the form of a workflow diagram is presented. Performance indicators for evaluating business processes are defined. The conclusion is drawn about the role of the process approach in the quality management system and in the activities of pharmaceutical enterprises.