Process approach in housing and communal services as the basis of the industry's digital transformation

Modern conditions for enterprise management, including the prevailing system of housing and communal services (HCS), involves the search for new forms and methods of facilitating the successful corporate organizations and their prospective development, including - as part of projects of nationwide scale, such as “Digital Economy”, “Housing and Urban Environment”. The regulatory framework of the housing and communal services management levels (municipal, district, regional, federal) often lags behind innovative developments related to robotics coming from below - from the level of small utility service companies. The article considers the main problems of the industry, designed the process model of the managing organization of housing and communal services, which allows to conclude that the introduction of its underlying approach to the activities of housing and communal services organizations will allow the enterprises of the industry to effectively manage the quality of their services in the conditions of digital transformation.